betbut Privacy Policy — Your Information Is Our Responsibility
Your personal information is completely safe on the betbut platform. This policy describes in detail how we collect, use, and protect your information.
Introduction and Scope
This Privacy Policy ("Policy") is established and enforced by the authority operating the betbut platform (https://betbut.lat). This Policy describes how betbut collects personal information from its users ("you" or "user"), the purposes for which it is used, with whom it may be shared when necessary, and how it is kept secure.
By using the betbut website or services, you are considered to have accepted the terms of this Privacy Policy. We believe transparency and trustworthiness are the foundation of a healthy digital relationship. Protecting your privacy is our ethical responsibility, and we take it very seriously.
This Policy may be updated at any time. If significant changes are made, we will post a notice on the website. The "Last Updated" date shown at the top of the Policy always indicates the most recent version.
1. Information We Collect
When you register on betbut and use our services, we may collect the following types of information. Each piece of information is collected for a specific purpose, and we only collect what is necessary.
1.1 Identity and Contact Information
Information you provide at the time of registration:
- Full name (in Bengali or English)
- Email address
- Mobile number
- Date of birth (for age verification — to confirm 21+)
- Password (stored in encrypted form)
- Preferred username
1.2 Financial and Transaction Information
Information required at the time of deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (where applicable)
- Transaction history and amounts
- Date and time of deposits and withdrawals (BST)
Full card or account numbers are not stored on our servers.
1.3 Technical Information
Information collected automatically while you use the site:
- IP address and device type
- Browser and operating system information
- Cookie and session information
- Page visits, clicks, and navigation patterns
- Login time and session duration
1.4 Gaming Activity Information
Records of your platform usage:
- List of games played and time spent
- Betting history
- Win/loss record
- Bonus and promotion usage history
- VIP level and points information
2. Purposes for Using Your Information
betbut uses your information only for specific and legitimate purposes. Those purposes are described in detail below:
| # | Purpose | Description |
|---|---|---|
| 1 | Account Management | Creating, verifying, maintaining, and securing your account. Verifying age to ensure only those aged 21 or above use the platform. |
| 2 | Financial Transaction Processing | Completing secure deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, or bank transfer, and preventing fraud. |
| 3 | Customer Support | Providing fast and effective resolution of your questions and issues through 24/7 live chat and email. |
| 4 | Personalization | Displaying relevant games, promotions, and offers based on your preferences and activity, so your experience is more enjoyable. |
| 5 | Security and Fraud Prevention | Detecting suspicious activity, preventing unauthorized access, and ensuring the overall security of the platform. |
| 6 | Responsible Gaming | Monitoring your gaming patterns and sending supportive messages when needed to ensure responsible gaming. |
| 7 | Legal Compliance | Complying with applicable laws and regulations, and providing necessary information at the request of lawful authorities. |
3. Cookie Policy
What are cookies and why are they used?
Cookies are small text files stored in your browser. betbut uses cookies for the following purposes:
- Essential Cookies: To keep your login session active and ensure the core functionality of the platform.
- Functional Cookies: To remember your preferences (language, game settings).
- Analytics Cookies: To review site usage and improve our services.
- Security Cookies: To detect fraud and ensure account security.
You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.
4. Sharing Information with Third Parties
betbut does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Providers
Only the information necessary to deliver the service is shared with payment processors (bKash, Nagad, Rocket, Upay), IT infrastructure, and cybersecurity service providers. All such partners operate under strict confidentiality agreements.
Legal Obligations
We may be legally required to provide necessary information to comply with a valid court order, a lawful request from an investigative authority, or the requirements of applicable law.
Fraud Prevention
If serious fraud or illegal activity is suspected, necessary information may be provided to the relevant financial institution or authority. This is done in the interest of protecting all users of the platform.
Business Changes
In the event of any business restructuring, merger, or acquisition of betbut, user information may be transferred as part of the assets. Advance notice will be provided in such cases.
5. Data Security Measures
betbut applies industry-standard technology and practices to keep your personal information secure. The key components of our security framework are described below:
SSL Encryption
All data transfers are secured with 256-bit SSL encryption.
Password Hashing
Passwords are never stored in plain form — strong hashing algorithms are used.
Regular Audits
Regular audits and penetration tests are conducted to identify security vulnerabilities.
Rapid Response
When a security incident is detected, immediate action is taken and users are notified as needed.
6. Data Retention Period
How long is information kept?
betbut retains different types of information for different periods based on necessity:
- Account Information: For as long as the account is active, and for a defined period after closure as required by law.
- Financial Transaction Records: From the date of the transaction for the period prescribed by applicable law.
- Gaming History: For a reasonable period for dispute resolution and responsible gaming review.
- Cookie and Session Data: Until the end of the session or a maximum of 30 days, depending on the type.
- Support Communications: A maximum of 2 years after the matter is resolved.
After the retention period ends, information is securely deleted or anonymized in a way that you can no longer be identified.
7. Your Rights
betbut believes you should have full control over your personal information. To that end, we ensure the following rights:
Right to Access
You may ask betbut at any time what information is stored about you. We will provide a copy of that information within a reasonable time.
Right to Correction
If the information stored about you contains any errors or is incomplete, you may request a correction. Many details can be updated directly through your account settings.
Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.
Right to Object to Processing
You may object to your information being used for marketing or personalization purposes. Once we receive such a request, we will stop using your information for that purpose.
To exercise any of the above rights, email [email protected] or contact us through 24/7 live chat. We will process your request promptly.
8. Privacy of Minors
Not for Those Under 21
betbut provides services only to individuals aged 21 or above. We do not knowingly collect information from minors.
Age is confirmed by verifying the date of birth at registration. If we become aware that a user is under 21, their account will be immediately closed and the related information will be deleted.
If you are aware that a minor is using our platform, please notify us immediately at [email protected].
9. Third-Party Services
Game Providers and Payment Partners
The betbut platform uses software from game providers such as Pragmatic Play, JILI, PG Soft, and Spribe. These third parties have their own privacy policies. When you play these games, limited technical information may reach their servers.
The platforms of bKash, Nagad, Rocket, and Upay are used for payment processing. These payment gateways have their own privacy policies and security protocols that are outside betbut's control.
betbut is not responsible for the privacy practices of these third parties. You are advised to read the relevant privacy policy before using their services.
10. Changes to This Policy
Updates and Amendments
betbut reserves the right to change this Privacy Policy at any time. Reasons for changes may include:
- Introducing new services or technology
- Keeping up with legal or regulatory changes
- Making improvements based on user feedback
- Enhancing security practices
For significant changes, we will post a clear notice on the website and, where applicable, notify you at your registered email address. Continued use of the platform after any changes will be considered acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team. We are ready to answer all your questions.
24/7 Live Chat
Use our live chat for the fastest response. Speak in Bengali — our team is always ready. Available seven days a week, twenty-four hours a day.
For detailed privacy-related requests or legal correspondence, email us:
[email protected]
For more information, please also read our Terms & Conditions and Responsible Gaming pages. We are always committed to ensuring a safe and enjoyable experience at betbut.